Product Sample Management System
Overview
Big Lots wanted to modernize their process for managing product samples they receive from manufacturers.
The solution consisted of a responsive web site for the buyers and a hybird mobile app connected to an RFID and barcode scanning device
Problem
Buyers and merchandisers would receive product samples individually from vendors and store them at their desks & cubicles.
The office was cluttered and disorganized
Duplicate samples existed
No tracking for who currently had samples for photography, copy writing, or general evaluation
Overflow of product samples were stored in an adjoining warehouse where each buyer had their own shelf space.
Design goal
Create a system for centralized product sample management, like a library, where the librarian = sample coordinator, and the library patrons = buyers & merchandise coordinators.
Reduce office clutter
Clear tracking of physical items
Request/return system for different roles
My role
UX Team of One:
User research
Wireframing & prototyping in Axure
Interfacing with product owner and stakeholders
Interfacing with development team for agile development cycles
